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London Drugs on Oxford Street in the United Kingdom

Store Operations Description

This section entails the description of the store operations of one of the major London drugs locations in the United Kingdom. In this context, the researcher ought to explore on the London Drugs located at Oxford Street in United Kingdom.

London Drugs on Oxford Street has been serving the community for over 40 years (Adams, 2022). It is open Monday to Friday from 9 am to 9 pm, Saturday from 9 am to 8 pm, and Sunday from 10:30 am to 6:30 pm. The store offers a wide range of products and services, including prescription drugs, over-the-counter drugs, health and beauty products, photo development, home health care, and travel vaccinations (Adams, 2022). Moreover, London Drugs has a team of qualified pharmacists who are always available to offer advice and guidance on the use of medication (Adams, 2022).


Overall Process flow and schematic layout

The store of London Drugs is situated on Oxford Street in Vancouver (Adams, 2022). The store is open for business at 8 in the morning and closes at 10 at night (Adams, 2022). Additionally, the store receives the sales of the night before at about 10 in the morning. Moreover, Adams (2022) argues that London Drugs receives the sales from their stores in their respective regions and then the sales are sent to the home store where it is sorted out. The sales from the store are then delivered to the store at 10 in the morning. After the sales are received, the store receives the sales from the other store of all the other stores. The store is then responsible for the sales of all the stores (Adams, 2022.

Furthermore, the store has to count the sales and put them in the system (Adams, 2022). The store is also responsible for the inventory of the store. It also has to check the inventory and ensure that the inventory is in stock and in good condition, the store is also responsible for customer service of the store by ensuring that it is also in a good condition (Race, 2021).


The schematic layout of the London Drugs store on Oxford Street.

The London Drugs store on Oxford Street is laid out in a traditional retail format, with wide aisles and plenty of space for customers to move around (Adams, 2022). However, the store is divided into departments, each with its own section. For example, the cosmetics department is located near the front of the store, while the electronics department is located towards the back. Customers can also find a pharmacy and a cafe inside the store. Moreover, the store is designed to be highly visible from the street, with large windows that allow natural light to flood in. Furthermore, the store is easy to navigate, with clear signage that directs customers to the different departments (Adams, 2022).


Cashier/ counter flow

The London Drugs at Oxford Street is a typical pharmacy counter (Adams, 2022). The pharmacist is usually the person in charge of the counter, and they will help customers with their questions and transactions. The counter typically has a few register drawers for cash and credit card transactions (Adams, 2022). There is also usually a computer for the pharmacist to access information about medications. The counter flow of the London drugs store is typically organized and efficient and this results in the transparent and smooth running of the stores. However, during busy times, it can be chaotic and customers may have to wait in line for a long time. Moreover, the store may be very crowded, making it difficult to move around.


Analysis of store capacity

London Drugs store at Oxford Street has a capacity of approximately 5,000 square feet (Adams, 2022). This means that the store can accommodate a maximum of about 500 customers at any given time. Adams (2022) affirmed that there are several reasons why the London Drugs store on Oxford Street is spacious. First, the store is located in a busy area of London, so it needs to be able to accommodate a large number of customers. Second, the store sells a wide variety of products, so it needs a lot of space to display all of the products. Third, the store has a wide range of services, so it needs a lot of space to provide all of the services. Furthermore, the spacious size of the store is significant since it can accommodate up to a maximum of 2,000 people at any given time; thus the large number of people can be comfortably be accommodated without feeling cramped (Adams, 2022).





Adams T. (2022, July 16). London’s Oxford street: From retail heaven to candy store hell. The Guardian.

Race, K. (2021). A lifetime on drugs. Long Term: Essays on Queer Commitment.

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