Capability Maturity Model (CMM) Assignment Instructions


The Capability Maturity Model (CMM) was developed because of a study financed by the U.S Air Force to evaluate the work of subcontractors. Later based on the CMM-SW model created in 1991 to assess the maturity of software development, multiple other models are integrated with CMM as well. The Model is used as a benchmark to measure the maturity of an organization’s software process. At Level 1, the process is usually chaotic and ad hoc in its activities. At Level 2, the leadership implements requirements management, project estimation, cost, schedules, and functionality. At Level 3, the leadership begin to clarify customer   requirements, solve design requirements, and develop an implementation process. At Level 4, the leadership begin to manage the project’s processes and sub-processes statistically. At Level 5, the process comes together by detecting and removing causes of defects and errors. 

Each level in CMM is defined into key process area (KPA), except for Level 1. Each KPA defines a cluster of related activities, which when performed collectively achieves a set of goals considered vital for improving software capability. For different CMM levels, there are set of KPA’s. Use the Message Scenario to find the KPA’s for this assignment.


For this assignment, you will follow the steps listed below, each item listed is downloadable resource in the Homework: Capability Maturity Model (CMM) Resources.

  1. Review the CMM Levels Summary.
  2. Review the KPA Details Handout.
  3. Read the Messenger Scenario.
  4. Use the Homework: Capability Maturity Model (CMM) Template.
  5. Identify the KPA’s found in the Messenger Scenario.
  6. From the KPA Details Handout cut the title of the identified KPA’s & paste them in the correct levels on the Homework: Capability Maturity Model (CMM) Template.
  7. The assignment page length should fit within the Homework: Capability Maturity Model (CMM) Template in the assignment area.
  8. Ensure that you use APA formatting for each portion of the assignment.
  9. Include a minimum of 4 peer-reviewed references
  10. Acceptable sources are (e.g., scholarly articles published within the last five years)

Retrieved from:

CMM LevelKPA TitleKPA Description
2Level 2 – ManagedAt maturity level 2, the projects of the organization have ensured that requirements are managed and that processes are planned, performed, measured, and controlled. The process discipline reflected by maturity level 2 helps to ensure that existing practices are retained during times of stress. When these practices are in place, projects are performed and managed according to their documented plans.
2Requirements ManagementThe purpose of Requirements Management is to manage the requirements of the project’s products and product components and to identify inconsistencies between those requirements and the project’s plans and work products.
2Project PlanningThe purpose of Project Planning is to establish and maintain plans that define project activities.
2Project Monitoring and ControlThe purpose of Project Monitoring and Control is to provide an understanding of the project’s progress so that appropriate corrective actions can be taken when the project’s performance deviates significantly from the plan.
2Supplier Agreement ManagementThe purpose of Supplier Agreement Management is to manage the acquisition of products from suppliers for which there exists a formal agreement.
2Measurement and AnalysisThe purpose of Measurement and Analysis is to develop and sustain a measurement capability that is used to support management information needs.
2Process and Product Quality AssuranceThe purpose of Process and Product Quality Assurance is to provide staff and management with objective insight into processes and associated work products.
2Configuration ManagementThe purpose of Configuration Management is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.
3Level 3 – DefinedAt maturity level 3, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, is established and improved over time. These standard processes are used to establish consistency across the organization. Projects establish their defined processes by tailoring the organization’s set of standard processes according to tailoring guidelines.
CMM LevelKPA TitleKPA Description
3Requirements DevelopmentThe purpose of Requirements Development is to produce and analyze customer, product, and product-component requirements.
3Technical SolutionThe purpose of Technical Solution is to design, develop, and implement solutions to requirements. Solutions, designs, and implementations encompass products, product components, and product-related life- cycle processes either singly or in combinations as appropriate.
3Product IntegrationThe purpose of Product Integration is to assemble the product from the product components, ensure that the product, as integrated, functions properly, and deliver the product.
3VerificationThe purpose of Verification is to ensure that selected work products meet their specified requirements.
3ValidationThe purpose of Validation is to demonstrate that a product or product component fulfils its intended use when placed in its intended environment.
3Organizational Process FocusThe purpose of Organizational Process Focus is to plan and implement organizational process improvement based on a thorough understanding of the current strengths and weaknesses of the organization’s processes and process assets.
3Organizational Process DefinitionThe purpose of Organizational Process Definition is to establish and maintain a usable set of organizational process assets.
3Organizational TrainingThe purpose of Organizational Training is to develop the skills and knowledge of people so they can perform their roles effectively and efficiently.
3Risk ManagementThe purpose of Risk Management is to identify potential problems before they occur, so that risk-handling activities may be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives.
3Decision Analysis and ResolutionThe purpose of Decision Analysis and Resolution is to analyze possible decisions using a formal evaluation process that evaluates identified alternatives against established criteria. The Decision Analysis and Resolution process area supports all the process areas by providing a formal evaluation process that ensures that alternatives are compared and the best one is selected to accomplish the goals of the process areas.
3Integrated Product and Process Development (IPPD) environmentCovers interactions of the Integrated Project Management (IPM), the Integrated Teaming (IT) and Organizational Environment for Integration (OEI). If you are not using a model that includes IPPD you may ignore this material.
CMM LevelKPA TitleKPA Description
3Integrated Project ManagementThe purpose of Integrated Project Management is to establish and manage the project and the involvement of the relevant stakeholders according to an integrated and defined process that is tailored from the organization’s set of standard processes.
3Integrated TeamingThe purpose of Integrated Product Teaming is to form and sustain an integrated team for the development of work products. Notes: The following characteristics distinguish an integrated team: Team members include empowered representatives from both technical and business functional organizations that have decision-making authority and the responsibility to act for their respective organizations.
3Integrated Supplier ManagementThe purpose of Integrated Supplier Management is to proactively identify sources of products that may be used to satisfy the project’s requirements and to manage selected suppliers while maintaining a cooperative project-supplier relationship. Notes: Designed for situations in which projects use suppliers to perform functions that are critical to the success of the project.
3Organizational Environment for IntegrationThe purpose of Organizational Environment for Integration is to provide an Integrated Product and Process Development (IPPD) infrastructure and manage people for integration. Notes: An infrastructure that maximizes the productivity and collaboration of people; the process is institutionalised.
4Level 4 – Quantitatively ManagedAt maturity level 4, Quantitative objectives for quality and process performance are established and used as criteria in managing processes. Quantitative objectives are based on the needs of the customer, end users, organization, and process implementers. Quality and process performance are understood in statistical terms and are managed throughout the life of the processes.
4Organizational Process PerformanceThe purpose of Organizational Process Performance is to establish and maintain a quantitative understanding of the performance of the organization’s set of standard processes in support of quality and process-performance objectives, and to provide the process performance data, baselines, and models to quantitatively manage the organization’s projects.
4Quantitative Project ManagementThe purpose of the Quantitative Project Management process area is to quantitatively manage the project’s defined process to achieve the project’s established quality and process-performance objectives.
5Level 5 – OptimizingMaturity level 5 focuses on continually improving process performance. Processes are continually improved based on a quantitative understanding of the common causes of variation inherent in processes. The effects of deployed process improvements are measured and evaluated against the quantitative process-improvement objectives.
CMM LevelKPA TitleKPA Description
5Organizational Innovation and DeploymentThe purpose of Organizational Innovation and Deployment is to select and deploy incremental and innovative improvements that measurably improve the organization’s processes and technologies. The improvements support the organization’s quality and process- performance objectives as derived from the organization’s business objectives.
5Causal Analysis and ResolutionThe purpose of Causal Analysis and Resolution is to identify causes of defects and other problems and take action to prevent them from occurring in the future.
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