Critical Thinking Question 1

The GDPR matters in the United States because it applies to any company that processes personal data of individuals located in the European Union, regardless of where the company is located. American companies rushed to comply with the GDPR because failure to comply with the regulation could result in significant fines of up to 4% of the company’s global revenue. In addition to the financial penalties, noncompliant companies may also face reputational damage, loss of customer trust, and legal liability. Furthermore, the GDPR has set a new standard for data protection and privacy, and it has influenced the development of similar regulations in other countries, such as the California Consumer Privacy Act (CCPA). Therefore, complying with the GDPR not only ensures compliance with EU privacy laws but also demonstrates a commitment to protecting customers’ personal data and privacy.

Critical Thinking Question 2

According to the writer, letters have a special quality that is created through the time and effort taken to craft them. The writer notes that letters are a unique and singular expression, and the physicality of a letter, as well as the effort taken to create it, make receiving it feel like a gift. These observations can apply to business letters in that they can help to create a sense of personal connection between the sender and recipient. Business letters that are carefully crafted and personalized to the recipient can help to build and maintain relationships, as well as demonstrate a commitment to quality and attention to detail.

Other special traits of business letters may include the use of professional language, adherence to formatting and style guidelines, and the inclusion of important details such as dates, deadlines, and specific requests or actions required. Business letters may also convey a sense of authority and formality, and may be used to communicate important or sensitive information in a clear and concise manner. Overall, business letters are an important tool for effective communication in the workplace, and should be crafted with care and attention to detail.


Critical Thinking Question 3

Ninety-two percent of smartphone owners surveyed by the Pew Research Center said they had used their devices at the most recent event they attended with friends or family. Despite their use, 82% of respondents felt their smartphone distracted them during social interactions. Anderson (2015). This suggests that many people struggle with balancing their attention between their screens and face-to-face conversations, and that the use of smartphones in social settings may have a negative impact on communication.

Research suggests that the use of smartphones may lead to decreased attentiveness and engagement in face-to-face conversations (Przybylski & Weinstein, 2013). While some people may believe that they can be sufficiently present while texting or using their phones, research has shown that multitasking can be detrimental to performance and may lead to decreased cognitive ability and attention (Rubinstein, Meyer, & Evans, 2001). Therefore, it may be more effective to focus on one task at a time, whether it be engaging in a face-to-face conversation or using a smartphone.

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Critical Thinking Question 4

When making a claim, it is smart to keep your cool for several reasons. First, getting angry or upset can lead to a breakdown in communication and may make it more difficult to reach a satisfactory resolution. Second, maintaining a calm demeanor can help to build credibility and may make it more likely that your claim will be taken seriously. Finally, by staying calm and focused, you are better able to articulate your position and make a clear case for why you believe you are entitled to a certain outcome.To keep your cool when making a claim, it is important to remain respectful and professional at all times.

Avoid using inflammatory language or making personal attacks, and instead focus on the facts of the situation. Be prepared to provide evidence to support your claim, such as receipts, contracts, or other documentation. It may also be helpful to take a break if you feel yourself becoming overly emotional, in order to regroup and approach the situation with a clear head. Overall, keeping your cool when making a claim can help to ensure a more positive outcome, both in terms of the resolution of the issue at hand and in terms of preserving relationships with others involved in the situation.

Question 5

According to a report by Forbes, some businesses have attempted to use SLAPP lawsuits to silence negative reviews on the internet (Adams, 2018). Strategic lawsuits against public participation (SLAPP) have been called a threat to the public’s right to free expression in the United States under the First Amendment. In response, 29 states in the United States have passed anti-SLAPP laws that allow for the early dismissal of meritless lawsuits aimed at intimidating and silencing critics (Adams, 2018).

The question of whether it is fair for businesses to try to silence reviewers on social media is a matter of debate. While businesses have a right to protect themselves from illegitimate damaging complaints, opponents argue that such lawsuits are a form of censorship and threaten freedom of expression.

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