You install Windows on a new SSD that fits in an M.2 socket in a modern high-end motherboard. After installing the OS, the system will not boot as expected. What could be the problem?
The boot sequence needs to be changed to boot from the SSD.
What has occurred if you see the message, “Chassis Intruded! System has halted.” the next time you start your computer?
The case has been opened
Motherboards may contain which three of the following ports on the I/O panel?
HDMI, DVI, and/or DisplayPort,RJ-45 LAN port,USB ports
When you build a computer from parts, you usually start by deciding on which two components?
processor, motherboard
You are asked to install a new high-end graphics card. In which motherboard slot should you install it?
PCI Express 5.0 x16
A student uses a flash drive to store assignments/homework. The student plugs in the flash drive, reboots the computer, and it displays a message indicating the operating system is not found. What are two possible ways of fixing the problem relatively quickly?
Remove the USB flash drive and reboot the computer,Change the boot sequence via the BIOS/UEFI screen
Which of the following two settings can be configured via the BIOS/UEFI setup screen?
Enable Virtualization,Change the boot sequence
A company is researching motherboards for a small / compact low-end system they are designing to be used in a home theater system. Which motherboard form factor is the company most likely to use?
mITX
You are installing a 1.5 TB hard drive in a computer. What two methods could you use to partition the hard drive?
Master Boot Record (MBR),GUID Partition Table (GPT)
You are troubleshooting a computer system and want to review some of the motherboard configuration settings. Where is most of this data stored?
CMOS RAM
Jose is about to upgrade the processor in a computer. What should he do first?
Update the firmware on the motherboard if needed.
PCIe slots have designations that represent the number of lanes used to carry data. Which of the following is a valid designation?
All of these choices
Correct. PCIe (PCIe Express) card slots are commonly configured as x1, x4, x8, and x16 representing the number of lanes used for input/output. Some slots may be configured to run differently.
Oliver is replacing a processor that fits into an LGA1700 socket. The motherboard into which the processor is being installed must be compatible with what generation of processor and chipset?
Alder Lake
Correct. Alder Lake is part of the 600 Series Chipsets (12th generation); the processor uses an LGA1700 socket.
Which two statements are true regarding conventional PCI and PCI Express (PCIe) slots?
The PCI bus transports 32 data bits in parallel.
The PCI bus operates at about 500 Mbps.
Kai needs to compile information on the motherboard brand and model for a few computers running important applications. He does not have the motherboard manuals. How can he obtain the information with relative ease?
Enter the msinfo32.exe command in Windows
Which statement is NOT true regarding Alder Lake chipsets?
Alder Lake processors can have up to 8 cores.
At what point during the motherboard installation should you install the motherboard drivers?
After Windows successfully boots without errors
You need to fix a system that sometimes hangs during the boot process. In addition, it also hangs at random times after booting successfully. What could be a possible remedy?
Flash the BIOS/UEFI
Flashing the BIOS/UEFI or updating the firmware may resolve system hangs.
Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem?
Configure jumpers to clear the BIOS/UEFI settings.
What must your motherboard have to use BitLocker Encryption in Windows 8/10/11 which will ensure that your hard drive cannot be used in another computer?
TPM chip
TPM, or Trusted Platform Module chip, is required to use BitLocker to encrypt the hard drive to prevent usage on another computer.
Jaika works at a marketing firm with a lot of graphics-intense users. She is asked to install a printer that is capable of processing large graphics files that are very detailed. She cannot get it to print so she asks you for help. You notice the driver was not installed. What type of driver should you install?
PS
James works at a secure facility as an IT specialist, where there must never be documents left in the printer to be picked up later, or possibly forgotten. What feature can he configure to ensure documents are not printed until the user goes to the printer and enters a code?
Secured printing
You bought a new inkjet printer based on positive reviews you read online along with a new set of four ink cartridges. You did not buy paper because you had an unopened ream of 16-pound paper. However, almost right away, you are not too pleased with the quality of the printouts. What would help improve the print quality rather quickly?
Using high-quality paper
You work in a data center monitoring events that are logged by a specific system using syslog (System Logging Protocol). Every time an event is generated, it is both, stored in a database and printed on fanfold paper. What type of printer is being used for this purpose? Select two.
Impact printer, Dot matrix printer
The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is “Offline.” The technician instructs the user on how to place the printer in the “Online” mode, but it still does not print Which of the following may resolve this issue? Select two.
Power cycle the printer, Cancel jobs in the print queue and try again
Yaron prepares tax returns for small businesses. Every year he reminds his clients to write the date, amount, and purpose directly on receipts because in some cases the impressions fade. What type of printer was used to generate those receipts?
Thermal
You use a feature on a stand-alone wireless printer that allows you to configure it as a hotspot enabling nearby computers to connect to it. What limitation does this configuration pose?
Connected computers will not have internet access.
A user contacted the help desk to report that the laser printer in his department is wrinkling the paper when printed. The user checked the paper in the supply tray, and it is smooth and unwrinkled.Which of the following is the most likely reason for the wrinkled paper? (Select TWO.)
The paper does not meet the requirements for the printer, The paper is damp when run through the printer
A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain. Which of the following printer types should be recommended?
Impact
A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want random users to unintentionally send jobs to the printer.What can be done to limit the availability of the printer?
Enable user authentication on the printer share.
While servicing a laser printer, the technician notices that paper is jamming as soon as printing begins. What is the most likely cause of the paper jams?
Paper feed rollers
Which of the following is the correct order for the steps of laser printing?
Processing, charging, exposing, developing, transferring, fusing, cleaning
You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page. Which of the following should you do to resolve this issue? (Select TWO.)
Run the head cleaning utility, Manually clean the print nozzles
A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?
Fuser unit
You are asked to set up a scanner so that scanned documents are automatically stored on a local file server. Which one of the following scanning mechanisms will you need to set up?
Scan-to-SMB
Your office has been sharing an inkjet printer connected to a PC with very limited resources. They ask you to upgrade the printer, so you decide to get a laser printer that has a built-in NIC (network interface card).What type of printing will you set up?
Remote printing
A user is experiencing garbled print on each page printed from her printer. Which of the following would be a probable cause for the garbled print? (Select TWO.)
Print drivers are corrupt or need to be updated, An application on the computer is sending garbled print
Kendra works at a small office. She has an older printer connected to her computer with a USB cable because it does not support Ethernet or Wi-Fi. How can Kendra share her printer with her four co-workers?
Enable print sharing on the computer
The laser printer in your accounting department is printing faded prints that are getting lighter over time. What is the most likely reason for the faded prints?
The printer is low on toner
Which of the following problems is most likely to prompt you to calibrate an inkjet printer? Select two.
Misaligned colors on printed page, Colors appear streaked
Amoy is responsible for maintaining the high-end printers in her company. One of the printers is giving an indication that it is time to replace the transfer roller assembly, so she orders a maintenance kit to perform the replacement. Which of the following will be a part of the replacement process?
Reset the page counter
Tianna, an administrative assistant, has noticed the print quality of her locally connected laser printer has been gradually declining. Sometimes the printing is wavy and other times it appears speckled. She is asked to urgently print 10 copies of a 15-page document for an important meeting because the copy machine is being serviced. Since she cannot risk generating poor quality printouts, she calls you at the help desk. What would you do first to try to fix the problem quickly? Select two.
Print a self-test via the console on the printer, Replace the toner cartridge on the printer
What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?
Cleaning
A small business notices they have been using about 40% more printer paper in the last 30 days compared to the previous 12 months. They ask you to investigate the matter. What/where will you check?
Event Viewer
The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is “Offline.” The technician instructs the user on how to place the printer in the “Online” mode, but it still does not print. Which of the following may resolve this issue? Select two.
Power cycle the printer, Cancel jobs in the print queue and try again
A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer?
Wireless infrastructure mode
When handling a motherboard, cards, or drive, which statement is NOT accurate?
You should not hold expansion cards by the edges
You replace an internal drive that is only used to backup data on a computer. Before you install the case cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being supplied to the disk drive?
Use a multimeter
Your company sells hundreds of large storage disk arrays every year that can be configured locally using a dedicated laptop. You travel between many customer sites providing maintenance and support to these laptops. It is your responsibility to ensure you have the necessary FRUs as you travel from site to site. At the very least, what type of FRUs will you keep on-hand?
Memory modules, hard drives, keyboards, and wireless card
What two different types of firmware may be used on motherboards?
BIOS, UEFI
Which two statements are true about 4-pin 12 V, 8-pin 12 V, 6-pin PCIe, and 8-pin PCIe connectors?
The 6-pin and 8-pin PCIe connectors provide auxiliary power to video cards, The 4-pin 12 V and 8-pin 12 V connectors provide auxiliary power to the CPU
A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select two.)
Document and label the location of the screws and cables before removing them, Organize and place all parts and screws and in one place
What are two resources that may be useful in disassembling a laptop computer?
Service manual, User manual
You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard. Which of the following is the next step in resolving the issue of sticking keys?
Clean the keyboard keys with a contact cleaner.
A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop’s CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select two.)
The keyboard cable(s) will need to be disconnected from the ZIF socket(s), The keyboard bezel will need to be removed
Maria has a laptop with a motherboard that is beyond repair. She comes to your computer repair shop and requests that you replace the motherboard. What are two of the most likely responses you will give her?
Buy a new laptop because replacing it will be more cost-effective than repairing it, Your shop has made a conscious decision not to replace motherboards on laptops
The original P1 connector had 20 pins, why did the development of PCIe induce the adoption of a 24-pin P1 connector?
PCIe slots are faster than the previous generation and requires more power
You suspect your computer is overheating because your system sometimes restarts or turns off by itself. At other times the 32 inch monitor turns blue, and the system remains unresponsive until you manually restart it. What relatively quick measure can you take to try to fix the problem?
Use a can of compressed air to blow out the dust
Alexa is asked to upgrade the memory on a desktop computer. Which component will she replace?
DIMM
Which statements are true regarding motherboards? (Select two)
Has a CPU socket, Has slots for DIMMs
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?
Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.
When is it okay to touch the inside of a computer that is turned on?
When using a multimeter to measure voltage output
What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.
DisplayPort, HDMI
A technician is building a custom gaming computer for a customer. In what order should the technician install the main components?
power supply, drives, motherboard, cards
Which statement best describe when you would need to use a Thunderbolt 3 port as opposed to a DisplayPort or an HDMI port?
When you need to transmit video, audio, data, and power on the same port and cable
A few users need to connect an external monitor, external keyboard and mouse, and to a wired network cable to their laptop while visiting a remote office. The laptops are not from the same manufacturer. Which of the following devices will allow the users to connect their laptops to the external devices?
Port replicator
You are helping a friend build a computer with a modern motherboard that is compatible with the ATX form factor. What type of power supply should you use?
One with a 24-pin power connector
What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs?
Molex connector
Orlando’s company is upgrading their networking equipment and gave him an older enterprise grade router. He wants to configure it using an old computer he found in his garage. What type of serial cable will most likely fit his old computer?
A cable that will plug into the DB9 port
A network technician is on a service call at a remote residential location. He forgot to take some Ethernet cables and needs to make one. What type of connector will he need on both ends of the cable?
RJ-45
Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations?
6-pin, 8-pin
What is the second step in opening the case of a working computer?
Power down the system and unplug it
An employee informs the help desk the laptop they are using cannot update the login credentials when they plug it in to the company’s wired network. Wireless connectivity is fine, but the login credentials cannot be updated using Wi-Fi. What is a possible action the help desk could take to troubleshoot the problem?
Use a loopback plug
What is the very first step that should be taken when performing work with a computer?
You should back up any important data
What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched.
POST card
A technician needs to service a laptop computer that is experiencing an intermittent problem with the display e most effective at helping the technician complete the work in a timely and efficient manner? (Select two.)
Document and label the location of the screws and cables before removing them, Organize and place all parts and screws and in one place
PCIe slots have designations that represent the number of lanes used to carry data. Which of the following is a valid designation?
All of these choices
You are installing a 1.5 TB hard drive in a computer. What two methods could you use to partition the hard drive?
Master Boot Record (MBR), GUID Partition Table (GPT)
What has occurred if you see the message, “Chassis Intruded! System has halted.” the next time you start your computer?
The case has been opened
Under which three of the following conditions would you be inclined to flash (update) the BIOS/UEFI?
Errors are displayed when you are trying to install a new OS, You want to incorporate new features on the motherboard, When you want to upgrade the central processing unit
Oliver is replacing a processor that fits into an LGA1700 socket. The motherboard into which the processor is being installed must be compatible with what generation of processor and chipset?
Alder Lake
Motherboards may contain which three of the following ports on the I/O panel?
USB ports, RJ-45 LAN port, HDMI, DVI, and/or DisplayPort
A student uses a flash drive to store assignments/homework. The student plugs in the flash drive, reboots the computer, and it displays a message indicating the operating system is not found. What are two possible ways of fixing the problem relatively quickly?
Remove the USB flash drive and reboot the computer, Change the boot sequence via the BIOS/UEFI screen
You need to fix a system that sometimes hangs during the boot process. In addition, it also hangs at random times after booting successfully. What could be a possible remedy?
Flash the BIOS/UEFI
You install a virtual machine app such as VMware or Virtual Box. However, when you try to create a virtual machine, they system issues a message implying that virtualization is not supported. How/where could you potentially fix the problem?
BIOS/UEFI
Which statement is NOT true regarding Alder Lake chipsets?
Alder Lake processors can have up to 8 cores.
Your manager wants you to build a custom computer for a dedicated application. Which of the following is NOT a factor that needs to be considered?
What operating system will be installed?
At what point during the motherboard installation should you install the motherboard drivers?
After Windows successfully boots without errors
Kai needs to compile information on the motherboard brand and model for a few computers running important applications. He does not have the motherboard manuals. How can he obtain the information with relative ease?
Enter the msinfo32.exe command in Windows
Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem?
Configure jumpers to clear the BIOS/UEFI settings.
A company is researching motherboards for a small/compact low-end system they are designing to be used in a home theater system. Which motherboard form factor is the company most likely to use?
mITX
What must your motherboard have to use BitLocker Encryption in Windows 8/10/11 which will ensure that your hard drive cannot be used in another computer?
BIOS/UEFI password
What two different power-on passwords can be set to lock down a computer from unauthorized access?
supervisor password, user password
Jose is about to upgrade the processor in a computer. What should he do first?
Update the firmware on the motherboard if needed.
Brandon purchased a new processor online for an upgrade. When he purchased the processor, he made sure that it used the same socket his computer’s motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset?
Damage to both the processor and the motherboard.
When you build a computer from parts, you usually start by deciding on which two components?
processor, motherboard
Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down. What could be the cause of this problem?
Thermal compound was not used.
Joanna is researching high-end motherboards for a gaming computer with the best performance possible. Which consideration should be highest on the list?
Use the highest-performing processor
Which of the following two statements are true regarding DRAM?
DIMM is a type of DRAM used in modern motherboards, SO-DIMM is a type of DRAM used in modern laptop motherboards
A software development firm needs to test a high-end application on a system with a family of 64-core AMD processors. Which processor will meet their needs?
Ryzen Threadripper
Malai has a desktop computer at home that among other apps, is also running an older 32-bit video game. What type of processor does the computer most likely have?
x86-64
A field service technician is replacing a server motherboard that supports CPUs with multithreading capabilities. The technician notices the motherboard has four processor sockets. If each socket supports a quad-core processor, how many logical processors does the system appear to have?
32
You are able to successfully install new DIMMs with a data path that have 72 bits in a server using a 64-bit processor. Which of the following is true regarding this scenario?
The system will run as expected with no problems at all
A help desk technician is reading the manual for the motherboard in a server to ensure the right type of memory is installed during an upgrade. The documentation says it provides additional reliability because it is capable of correcting single bit errors. What technology do the memory modules use?
ECC
Tomi buys a CPU from a computer store. The retail box references the amount of L1 cache in the list of features. What is it referring to?
The amount of memory residing directly on the processor die
What is the general name of the processor feature that AMD calls HyperTransport?
Multithreading
What three characteristics are true about SRAM and DRAM?
Both are considered volatile because they only hold data while power is on, SRAM is faster than DRAM because it does not need to be refreshed, The type of memory used in a memory cache is SRAM because it is faster
An organization wants to increase the amount of RAM on their computers. All the computers have four memory slots but only two slots in each computer are populated. They want to add one more memory module to the older computers, and two additional modules to the newer computers. The older computers have three blue slots and one black slot. Which memory type will maximize the number of DIMMS the memory controller can access at the same time in both, the older and newer computers?
DDR3
A customer takes a computer to a repair shop because the system did not boot successfully after adding a memory module to help increase performance. What is likely to be the problem?
The memory modules operate at different speeds
An entrepreneur wants to design and produce memory modules that meet industry specifications. To increase memory performance in servers the module should use technology to hold and amplify the signal just before the data is written to the module. What technology should the memory modules include?
Registers
A desktop computer with a hybrid processor has four memory slots. However, it only has two DIMMs installed; the size of each DIMM is 4 GB. How large is the data path of each DIMM?
64-bit
A system administrator boots a Windows PC using a Live Linux CD/DVD and list the files on the system. One of the files is called pagefile.sys. What is this file used for? Select all that apply.
Windows normally stores virtual memory in this file,
Used to enhance the amount of RAM in the system.
What type of processor memory is located on the processor chip (processor die)?
Level 1 cache
Yesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it (the game), you received an error message saying, “Insufficient memory or disk space.” You checked the hard drive, and it has more than 250GB of free space. What should you check next in Task Manager?
Amount of RAM available.
What is the most likely result of a correctly installed processor, but an incorrectly installed cooler?
Boot process begins, but the system suddenly turns off after a short period
A computer has four DDR4 memory modules. Two modules have a speed of 3000 MHz and the other two have a speed of 4000 MHz. If the two 3000 MHz DIMMs are upgraded, the new modules to be installed should have what rating?
PC4 32000
After installing the processor and reassembling the computer, the system begins the boot process and suddenly turns off before completing the boot. You turn everything off, unplug the power cord, press the power button to drain the power, and open the case. What should you do next?
Verify the cooler is securely seated and connected
A processor housing that contains more than one processor is referred to as what term?
Multicore processor
When selecting a processor to match system needs, what features should you NOT consider?
The latest and most powerful processor available because the performance benefit will far outweigh the cost
You are upgrading the RAM in a home computer you bought in 2018. The motherboard supports a quad channel memory configuration. What two types of memory will help maximize performance?
DDR3, DDR4
