Business Ethics and Social Responsibility True / False Questions 1. Business ethics refers to principles and standards that determine acceptable conduct in business organizations. True False 2. Ethics and social responsibility mean the same thing. True False 3. All business decisions cannot be judged as right or wrong, ethical or unethical. True False 4. The most basic ethical concerns have been codified by laws and regulations that encourage businesses to conform to society’s values and norms. True False 5. All a business has to do to maintain ethical conduct is to follow the law. True False 6. Only for-profit organizations have to worry about ethics…
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BUSINESS ETHICS AND SOCIAL RESPONSIBILITY Suggested Additional Assignments Research Ask students to bring to class a newspaper, magazine, or internet article that raises ethical issues regarding a US company doing business overseas. They should be prepared to identify the ethical issues and discuss them using the checklist in the chapter. Interview: Businesspeople on Ethics Each student (or group of students) can interview a business person about ethics dilemmas they have faced? How did they handle them? Did they make the right decisions? Do they wish they had made a different choice? What were the impacts of their decisions on their…
Business and Staffing Strategies LEARNING OBJECTIVES After studying this chapter, you should be able to: Explain how different staffing strategies support different business strategies. Describe the resource-based view of the firm and how staffing can contribute to a company’s sustainable competitive advantage. Explain when an organization would use talent-oriented rather than job-oriented staffing. Describe human capital advantage and human process advantage and the differences between them. Describe the strategic staffing decisions any organization must make. TAKEAWAY POINTS If a firm seeks to achieve a competitive advantage, its staffing strategy should support its business strategy. Different strategies require different types of…
Building Trust and Sales Ethics MULTIPLE CHOICE 1. LaTasha is a purchasing agent for a large construction company. Jeff is a salesperson for a building materials company and has been calling unsuccessfully on LaTasha for several weeks. LaTasha likes Jeff and believes he is selling a good product. Unfortunately, she does not feel she can rely on him if she ever had a problem with one of the orders. Which of the following best reflects the underlying problem? a. Jeff has lied to LaTasha. b. Jeff’s company needs to work on its ability to deliver orders accurately and on time.…
Building Partnering Relationships True / False Questions 1. Although each of the eras of the evolution of personal selling is associated with a particular time period, all of the various roles for salespeople still exist. TRUE 2. Value is measured the same way for both buyers and sellers. FALSE 3. For consumers, value equals selling costs minus the selling price and effort. FALSE 4. The sum of the purchases a customer makes over their entire life is equimarginal value of a customer. FALSE 5. The market exchange is the highest level of long-term relationship that a buyer and seller can commit to. FALSE 6. Customer satisfaction…