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case study on Fujitsu

Case Study on Fujitsu

Company Background

            Fujitsu is a Japanese company that deals with modern technological advancements and equipment innovation to help balance the daily activities and even eases livelihood in some way. Its companies are widely spread across many countries globally, including the United Kingdom and Ireland, which are its strong points.

Fujitsu Information and Communication Technology companies in Britain and Ireland led to a positive diversification on the citizens’ livelihood by hiring more than ten thousand civilians on their payroll and paying a minimum of one point six billion euros as the yearly revenue. Its extra activities in the United Kingdom have also increased the economy by a boost of zero point two billion euros on the annual income and a rise in employment rates by four thousand civilians. Fujitsu has diversified its business operations in the technological field in an excellent way to get as many outcomes as possible hence making the citizens experience their goals as a modern technology company (Parry & Marr, 2004). These diversifications include offering consultancy services, monetary management systems, the transmission of signals from one place to another by use of cell phones or even satellites on behalf of a private or a public institution, developing institutions’ applications, and system development like databases to store information.

Quality Management in Fujitsu     

Quality Management in Fujitsu is mainly centered on the proper incorporation of the Business Management System. The Business Management System is in correspondence with all the company’s legal necessities, hence being the best option to run the business platform. These legal requirements must be accompanied by an official document proving the credibility of the business as being permitted. These include CHECK for penetration testing in the technological systems, IT-copy issued by the British government to certify excellent services, CLAS for the Information Technology Consultants to finish with a precise verification from the Information System Examination Board

Fujitsu’s quality assurance policy is registered under ISO 9001, which is in charge of planning the company’s general appearance, ensures the company’s growth, accounts for the company’s outputs and inputs, and maintains resources. This follows all the guidelines stated by EN ISO 9001, which faces regular adjustments in the United Kingdom and Ireland. In Fujitsu, the information stored by computers and all the services offered by the international computer network connecting other networks and computers in different places is officially credited by ISO/IEC/27001. The Business Management System is further pushed by the Information Technology Infrastructure Library incorporated with ISO/IEC20000 to sufficiently exploit the technological field (Parry & Marr, 2004). For proper exploitation of resources in the regions under Fujitsu’s operation in the heart of the United Kingdom and the upper areas of Ireland, Fujitsu had to be registered under ISO14000. The countries’ set also required this of laws passed by the government on environmental maintenance.

            Business Management System Blueprint


Business Owners

Text Box: Business Owners                                                                       


Process Managers





Marketing and
Operation Employees

Text Box: Marketing and Operation Employees 

Local Working






On the peak of the business’ administrates, there are the Senior Owners of the company. They make decisions on the process to be used in conducting the business and plan on how it can be run. They also finalize on how investments should be made and schedule the period of investment. The owners compute the total expenditure of the business and supervise how the funds are being circulated throughout the processes. Second, in command is the Process Managers who ensure the decisions made by the owners are effectively applied. They implement the strategies developed by the owners and put them at work. They also account for the positive advancements in the company and are responsible for diversity in the business. Some stakeholders review and give their opinions on the plans generated by the business owners. This group can be accompanied by experienced experts who initiate the process of a business’ transformation. They compute the relevant course that can be taken by the business as a result of the business integration process. They determine the overall output of the business by improving the processes used in service delivery. The duties are further passed to the marketing and operations employees e.g., account, offering, human resource and finance managers, engineers, and procurement officers.  

Fujitsu UK and Ireland Process Model

Fujitsu uses a complex process model that is in line with the company’s rules of operation. This corresponds to the operating model but does not focus on the formation of the business. Each business procedure is run by a single employee for efficiency. The significant methods in the organization are run using primary process management forms (Parry & Marr, 2004). Fujitsu follows all the regulatory verifications of Business Management e.g., ISO14001. The process model is viewed by the use of a specific Business Management System Portal. This ensures a proper approach to the proper ways of Business Management techniques.

Process Management           

Process Management in Fujitsu is controlled by the committee of owners. The give authorities on what steps should be taken to improve the business and also plan on how to achieve their goals. After making their decisions, they give the plan to the review panel that is made up of the company’s stakeholders. The review panel goes through the whole plan and gives their view on it. These changes are backed up by the Process Interface Management who initiate any relevant changes in the company. This keeps repeating as information is passed from the mentioned company representatives, respectively hence making the Process Management Cycle.

Roles of the Business Management System

The Business Management System has different roles in the development of a company. It creates awareness of the goals, principles, and importance of a business. It further shows how the business is run by indicating the procedures of operation. It helps in optimizing the company’s type of service and making the company propel towards meeting its goals.

Benefits of the Business Management Systems     

The benefits of the Business Management Systems include self-accountability for a business decision, and the degree of prosperity of a business can be estimated. It also helps in bringing the society closer hence a joint in their duty execution. This system also caters to a positive advancement in the company’s production. Risk reports and alerts can be given at the most convenient time due to the system. These risks can be acted upon on time hence the prevention of a crisis.

Quality Management’s focus on Customer and Stakeholders     

Quality Management Systems focuses mainly on the customer to ensure that the customer experiences minimum to no adverse effects of the changes being made on the company. This also forms a proper communication channel between the company administrates and the service recipients. This is ensured by the Key Process Group that initiates business changes in favor of the customer and also maintaining the standards for better productivity. The customer is given a chance to participate in different activities, as described in the customer solution life cycle model (Parry & Marr, 2004). This includes analysis and identification of a market gap, planning on the business’s success, helping in project analysis, and how it can be commenced and help in the general improvement of services offered by ensuring excellent services are provided. Total Quality Management Systems focus on every stakeholder in Fujitsu Information Technology Company. The stakeholders who are placed under the Process Change and Review Panel are widely involved in the company’s decision making. After the committee of owners develop a strategy on how the business should be run, the stakeholders discuss the proposal and give their views on it. They compute their relevance and give their feedback to the Management Committee for implementation.

Quality Standards Sustenance in Documentation

The changes in the business should be initiated, keeping the business standards constant or even improving them. The people initiating the process of changes should cater to an improvement in the business with no impact on its rules through effective management, ownership, and communication in the business. This is ensured by conducting a meeting among the Key Process Group Members (Parry & Marr, 2004). They should work with knowledgeable personnel in the initiation of the new processes by the review panel sector.

Penetration of the Business into the Market         

The business will be able to penetrate its market after all the appropriate steps have been taken in its management systems and processes. It should be appropriately managed with all the work personnel knowing their roles and areas of operation. The business should be in line with legal requirements and also meet the standard of services expected by the service recipients.

Strategic Plans          

Strategically, the Business Management System should ensure the best Leadership and Governance internally, and the flow of authority should be clear. Better marketing techniques should be applied as an entry strategy. The business should operate in an excellent facility, and the customer should be given the best service to increase sales.

Customers’ and Peoples’ Focus      

The customer focuses on the type of service he receives. The business should courteously serve the customer and involve them in the business processes for an improvement in sales. This also creates a good relationship between the customer and the administrates. People focus on the significance of the company and its benefits to them (Parry & Marr, 2004). The company should clearly show its advantages to the people by tabling its objectives and how it will work towards meeting the objectives. The company’s goal should be clearly shown, and its steps towards achieving it should be indicated.

Implementation of Total Quality Management

This should be done with much attention to the customers since changes made on the business through its processes should not affect its standards. Customers should be involved in the procedures for better quality services.

Implementation of ISO9001 and ISO14001

            For better performance, the business should operate under these registrations and have proper certifications to divert all their focus on the quality of their products. These certifications help in their branding and enhance better planning on the business’ strategy in getting control of the market.

Conclusion and Recommendation

In conclusion, a business’ success is greatly determined by its strategy and processes on how it is run. Businesses should be managed appropriately will all the working personnel performing their duties, respectively.










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